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550 Alden Rd. Unit 110 Markham, Ontario, Canada L3R 6A8
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Toll Free: 1-800-244-0088
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Tel: 905-470-7723
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Firetronics has been in the business for over a decade, and continues to pride itself on employing a team of skilled, dedicated individuals.

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Bilingual Monitoring Call Centre Operator (English/French)

Overview

At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems and we stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.

Find out more information about Firetronics 2000 Inc. by visiting our website at www.firetronics.ca.

Duties and Responsibilities

  • Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
  • Handle all telephone calls efficiently and in a professional manner
  • Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
  • Diligently keep required records and files
  • Prepare and distribute reports internally and to external parties as required
  • Follow all established procedures, regulations and guidelines
  • Other related duties as may be assigned

Qualifications

  • Verbal and written fluency in both English and French
  • Minimum high school diploma
  • Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
  • Excellent telephone and communication skills
  • Flexibility to work 12-hour rotating shifts (days and nights required)
  • Advanced computer proficiency with strong data entry/keyboarding skills
  • Ability to work under pressure
  • Attention to detail
  • Ability to stay focused at all times during working hours
  • Passing criminal record check

Working Conditions

  • Friendly team environment
  • Career growth opportunities
  • Continuous operations (24/7)
  • 12-hour rotating shifts (day shifts start at 7 AM, night shifts start at 7 PM)
  • 14 working days/nights per month (7 days and 7 nights)
  • Office environment with semi-open workstations
  • Located close to major highways and public transit

Job Type: Full-time, Permanent

Location: Markham, ON

Salary: $20.00-$22.00 per hour

 


All our Fire and Sprinkler monitoring systems are ULC listed as per the latest edition of CAN/ULC S561 and installed and monitored as per the latest revision of the National Fire Code and National Building Code

All our Fire and Sprinkler monitoring systems are ULC listed as per the latest edition of CAN/ULC S561 and installed and monitored as per the latest revision of the National Fire Code and National Building Code

CFAA
ULC
NFPA
National Research Council Canada
Fire Marshal